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Cancellation & refund policy

Off & Shoulder Season

  • Cancellation 6 days prior to arrival : 100% refund at no cancellation fee
  • Cancellation 5 days prior to arrival (local check in time on the day of check in) : 100% refund except cancellation fees (10%)
  • Cancellation 2 to 4 days prior to arrival (local check in time on the day of check in) : 50% refund except cancellation fees (10%)
  • e.g. Book a dormitory room at OOO guesthouse for $80 for 3 nights → Cancel the booking 3 days prior to arrival, the refund will be $32. (cancellation fee $8 + 50% of total cost $80)
  • Cancellation 1 day prior to the check in date (local check in time on the day of check in) : Non-refundable
  • For a full refund, cancellation must be made five full days (or 2 to 4 full days) prior to a listing's local check in time on the day of check in. For example, if check-in is on Thursday, cancel by the previous Saturday before check in time.
  • If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs are 50% refunded except cancellation fees (10%).

Peak Season

① Summer holiday: July 1 ~ August 31

② 2 to 3 day-weekends before or after national holidays: Independence Movement Day (March 1), Children's Day (May 5), Buddha's Birthday (May 25), Memorial Day (Jun. 6), Liberation Day (August 15), National Foundation Day (October 3), Christmas season

③ Korean National Holidays: Korean New Year's Day (January 1 in the lunar calendar), Korean Thanksgiving Day (August 15 in the lunar calendar)

  • Cancellation 10 days prior to arrival : 100% refund at no cancellation fee
  • Cancellation 6 to 9 days prior to arrival (local check in time on the day of check in) : 50% refund except cancellation fees (10%)
  • Cancellation 5 day prior to the check in date (local check in time on the day of check in) : Non-refundable

In rare instance where extenuating circumstances arise, a guest may need to cancel a confirmed reservation. In this instance, Jejubnb will make a 100% refund at no cancellation fee. Such cases are as follows:

  • The guest has a serious illness or there is a serious illness or death in the family (supporting documentation required).
  • There is a natural disaster on Jeju Island.
  • Flight or ship cancellation due to bad weather, typhoon, or earthquake on Jeju Island or country of departure (supporting documentation required).



Last updated: 1 January 2019
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